The participant from US has actually been seeking to withdraw his winnings due to the fact December. We rejected the complaint as the participant did not respond to our messages and queries.
This casino is Awful!! I have been waiting around per month and a fifty percent to get paid! I retain receiving the operate all over from Every single client help agent. All my documents ended up confirmed and authorised. I used to be advised I was compensated on twelve/twenty five/23 which wasn't true.
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The player from United States is experiencing issues withdrawing her funds because of confined availability of payment solutions. She stopped responding.
The participant had expressed his aggravation While using the delay and had thought his circumstance wasn't being prioritized. Having said that, just after some time and subsequent our intervention, the player verified that he had obtained his payout. We had marked the complaint as 'fixed' inside our technique.
I have been one hundred% verified and I've obtained 1 wire, so you are doing have the correct financial institution details. That one particular wire arrived in in the future. I have already been told that A further $five hundred was wired very last week and this morning I was instructed it was wired today - that's it?
Hi there harveywmorin77. Thanks for the opinions. We've reviewed your account and we have found that The rationale why you remain looking ahead to your payment is due to the verification process. Often our verification approach might be considerable, but it is to guard the shopper and also ourselves. Inside your scenario, the verification process has been so extended for the reason that we have been looking ahead to documentation pertaining to your address verification and that took very quite a long time.
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The participant experienced received confirmation emails through the casino. We tried to investigate her concern, asking for even further aspects and interaction documents Together with the casino. Having said that, the participant didn't respond to our inquiries inside the presented timeframe, leading us to reject the criticism because of absence of data.
We do have to have the films that you recorded in order to try out to breed the error and make sure we fix it. If you can provide us using this video clip, please you should definitely to send out it to [email protected].
Casinos by using a Down below normal Protection Index normally have an unfavorable ratio of their selection of visitors to suitable complaints submitted by players. It means that this casino has most likely taken care of some players unfairly up to now. Submitted: 04 Sep 2021
The current delay in document verification seasoned by many of our gamers was as a result of an unexpected boost in verification requests. We apologize for any inconvenience this has triggered and are actively Doing work to expedite our verification procedures.
Casinos which has a Beneath average Basic safety Index ordinarily have an unfavorable ratio in their quantity of visitors to appropriate grievances submitted by gamers. It signifies that this casino has probably dealt with some gamers unfairly in past times. Submitted: 22 Jan 2022
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